FREQUENTLY ASKED QUESTIONS
How do I shop at metabolicnutrition.com?
You may shop at metabolicnutrition.com in many ways: by choosing a desired product or by going directly to our “SHOP” page. Special features at our site let you review in-depth product information, interact with customer service representatives by e-mail, and schedule e-mail reminders to replenish regularly used products. Once you added the items to your shopping cart you will be asked to quickly register. The registration process is a quick and seamless process that provides you the ability to utilize discount codes and gift cards as well exclusive promotional specials delivered with your order. We are committed to extraordinary customer service in providing nutraceuticals that empower and augment your lifestyle.
How can I check on my orders?
We offer a feature that enables you to check your past and pending orders. Just click on the My Account link at the top of any page. This will take you to the My Account page, where you can login and click on View Orders to view your past or pending orders. You will be able to see which items have already shipped and which are in process.
Can I check the status of my order by phone?
Yes, call 1-800-626-1022, Monday thru Friday, 8:30 am to 5:00 pm est, to reach Customer Service.
Is it safe to use my credit card?
Yes. All your ordering information — including your name, address, and credit card number — is encrypted using industry standard SSL (Secure Sockets Layer) encryption for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system.
What are my payment options?
We accept American Express, MasterCard, Discover, and Visa.
What are my shipping options?
Metabolic Nutrition can ship to any address within the United States. See specific shipping options and costs.
What is your return policy?
We are confident that you will be very satisfied with the items you purchase from Metabolic Nutrition. However, if you are not completely satisfied with a product from Metabolic Nutrition, just return it to us within 30 days. We will exchange the item or give you a refund – whichever you prefer. See return instructions.